BufferAdminBuffer (Admin, Buffer)

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  1. 688 votes
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      52 comments  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →

      Hey everyone!

      A brief update on tagging coming your way. :)

      We’ve run into a couple of technical hurdles, but have started testing Facebook page-to-page tagging in the Buffer Extension. Right now it is limited to alpha testing, so we haven’t opened it up yet as a public beta just yet.

      For more details, head on over to the card on our Public Roadmap: https://trello.com/c/kFiNex0J/24-mentions-for-facebook-pages

      We’re bundling this new feature with some other upgrades to the dashboard composer, which we expect will be rolling out closer to the end of Q2 / start of Q3. Sorry about the vagueness, it is a bit of a moving target right now.

      Thanks for your stellar patience. :)

      Cheers,
      Mike

      BufferAdminBuffer (Admin, Buffer) commented  · 

      Hey Inge :)

      We're not quite there yet but getting closer! Thanks for hanging in there with us, I'll keep ya'll updated with any news.

      - Mike from Buffer

      BufferAdminBuffer (Admin, Buffer) commented  · 

      Hey everyone! Thanks again for all the feedback :)

      I just wanted to provide a quick update on the Facebook side of things; we've been approved by Facebook to implement page tagging and the back end has been built out. After applying some more polish and testing, we'll hopefully be rolling this out soon!

      Cheers,
      Mike

      BufferAdminBuffer (Admin, Buffer) commented  · 

      Thanks so much for the amazing comments here, really sorry for my delay in following up! Wanted to share that we're currently hoping to add Facebook tagging soon, and are looking at ways of making this work intelligently with Twitter and potentially other social networks down the road. Will add more details here once we get closer to having this ready to roll out!

    • 1 vote
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        1 comment  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →
        BufferAdminBuffer (Admin, Buffer) commented  · 

        Hi there,

        Thanks for your note :)

        Here's an FAQ article with some instructions : https://faq.buffer.com/article/286-how-do-i-connect-a-facebook-page-not-profile

        Hope that helps! If you run into any trouble, please feel free to email our happiness team at hello@buffer.com

        - Mike from Buffer

      • 1 vote
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          2 comments  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →
          BufferAdminBuffer (Admin, Buffer) commented  · 

          Thank YOU for sharing!

          - Mike from Buffer

          BufferAdminBuffer (Admin, Buffer) commented  · 

          Thank YOU for sharing!

          - Mike from Buffer

        • 1 vote
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            1 comment  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →
            BufferAdminBuffer (Admin, Buffer) commented  · 

            Hi there,

            I'm so sorry for the headaches we've caused with your instagram posts. Would you be up for emailing hello@buffer.com or tweeting to @buffer? Our happiness team will be there to help get things fixed up for you.

            - Mike from Buffer

          • 105 votes
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              Open for voting  ·  48 comments  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →
              BufferAdminBuffer (Admin, Buffer) commented  · 

              Hey there!

              Thanks so much (we love you too!).

              I'm going to merge this idea with another similar idea of custom labels for posting. I think labels/tags apply to both posting and reporting. :)

              Cheers,
              Mike from Buffer

            • 89 votes
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                15 comments  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →

                Thanks so much for the suggestion and votes on this one! I really enjoy using Twitter polls and would personally use this feature a LOT within Buffer. :)

                At the moment, Twitter isn’t allowing third party tools like Buffer to access or post Polls. What we’ve noticed is that with new features like this, which might change quickly, Twitter prefers to wait until it’s in a more “stable” place before adding API support to it.

                We’ll definitely keep a close eye on this and would be really excited to add polls support as soon as we can!

                Cheers,
                Patrik

                BufferAdminBuffer (Admin, Buffer) commented  · 

                Hey there folks,

                Unfortunately, we're still waiting on API access for this. I'll keep you posted if anything changes :)

                Cheers,
                Mike

              • 1 vote
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                  Open for voting  ·  1 comment  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                  BufferAdminBuffer (Admin, Buffer) commented  · 

                  Thanks for sharing this request! :)

                  - Mike from Buffer

                • 958 votes
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                    68 comments  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →

                    Hey folks,

                    Wow, it has been awesome to see all the support for this feature. Thanks so much.

                    I’m keen to share an update :)

                    We are currently working on a new team collaboration tool for Buffer for Business, which will include the ability to create Draft posts. We’re really pumped to make collaborating on posts with your team a whole lot easier.

                    If you’d like to keep track of how it’s shaping up, feel free to follow it out on our Transparent Roadmap: https://trello.com/c/4hkUzyAJ/30-draft-posts ((it’s a public Trello board)

                    Thanks for all your input and patience!

                    Cheers,
                    Mike

                    BufferAdminBuffer (Admin, Buffer) commented  · 

                    Hey Lauren, Lisa and Kirsten,

                    Thanks so much for the comments and I can totally understand your disappointment.

                    Because the "drafts' feature is part of a larger collaboration tool for teams, it made sense for us to release it for teams (Buffer for Business) first.

                    It mightn't be much consolation but I definitely don't want to rule out having some sort of drafts feature for other plans too (like we have in our mobile apps). We're just focusing on this collaboration tool first, and hopefully we'll learn a lot from releasing it for Business customers.

                    Cheers for keeping the conversation going. :)

                    Mike

                    BufferAdminBuffer (Admin, Buffer) commented  · 

                    Hey there!

                    Thanks so much for the suggestion, I can totally see how this would be useful!

                    If I'm reading things right, I think this might be similar to another popular request - for "Draft Posts". This is our most requested feature on UserVoice!

                    https://buffer.uservoice.com/forums/257855-feedback-and-ideas/suggestions/6215762-draft-posts

                    I'm going to go ahead and merge your idea with this one :)

                    Thanks again and please keep the great ideas and feedback coming!

                    Cheers,
                    Mike

                    BufferAdminBuffer (Admin, Buffer) commented  · 

                    Hi there, great suggestion! Thanks so much for sharing this with us. I love the idea of having a 'draft' or another way of just saving content that can be ready to go out at a moment's notice, this is definitely something we're thinking about at the moment. Really appreciate the nudge and patience with us on this one! :)

                  • 40 votes
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                      Exploring  ·  15 comments  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                      BufferAdminBuffer (Admin, Buffer) supported this idea  · 
                    • 87 votes
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                        63 comments  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →

                        Hey folks!

                        Thanks for all the great feedback, we really appreciate it. I’m keen to share that reviewing our plans and pricing is definitely on the agenda.

                        I’ve also spotted that we have a few related suggestions about an ‘in between’ plan. Each of them is a little different for what they suggest to include in this new plan, but I was thinking it might be helpful to merge them all together under this suggestion to make it easier for people to keep the conversation all happening in one place. :)

                        Cheers!
                        Mike

                        BufferAdminBuffer (Admin, Buffer) commented  · 

                        Thanks so much for all the thoughtful comments here folks. :)

                        I'm currently on our company retreat, where discuss the future of Buffer. All the feedback here has been awesome inspiration. Really appreciate it!

                        - Mike from Buffer.

                        BufferAdminBuffer (Admin, Buffer) commented  · 

                        Hey folks! Thanks for the all feedback here, it's super helpful to learn from your perspective. I've noticed there is a few similar suggestions around a plan between 'Awesome' and 'Business'. I'm going to go ahead and merge them so that we can keep the conversation going in one place!

                        BufferAdminBuffer (Admin, Buffer) commented  · 

                        Thanks so much for the great feedback, Dylan and SilverFirefly! Definitely one we're pondering a lot right now. If you have a moment, I'd love to learn a little more about what you might be hoping to use full analytics for, and how you see that making things better for you (beyond what the Awesome plan provides).

                        Definitely no pressure to reply if it's not convenient, keen to keep digging in to this great idea! :)

                      • 232 votes
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                          Open for voting  ·  31 comments  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                          BufferAdminBuffer (Admin, Buffer) commented  · 

                          Hey Matt (and everyone!)

                          Thanks so much for the feedback and sharing your thoughts. I can really empathize with your situation and we have lots of room to improve with our pricing and plans.

                          It's certainly a tricky one balancing the needs of different customers and I know our Growth team thinks about this a lot. To give a bit of an update, I don't think we'll see an a cheaper version of the Awesome plan in the short term. Perhaps down the track we might look into it, and we'll continue to monitor feedback in the meantime. Sorry to not have a better update for you all!

                          There's also another suggestion here about a plan between Awesome and Business too, which might be relevant as well: https://buffer.uservoice.com/forums/257855/suggestions/6501040

                          Feel free to keep an eye on that, and on our transparent product roadmap for any updates and discussion: https://trello.com/b/PDIV7XW3/buffer-transparent-product-roadmap

                          Thanks so much :)

                          - Mike from Buffer

                        • 5 votes
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                            Open for voting  ·  2 comments  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                            BufferAdminBuffer (Admin, Buffer) commented  · 

                            Thanks for sharing your use case Nick!

                            - Mike from Buffer

                          • 1 vote
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                              1 comment  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                              BufferAdminBuffer (Admin, Buffer) commented  · 

                              Hey there Bill,

                              Just wanted to check in here and let you know, if you're running into any trouble connecting a Facebook page, please feel free to email us at hello@buffer.com and our happiness team would love to help you out!

                              - Mike from Buffer

                            • 1 vote
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                                1 comment  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                                BufferAdminBuffer (Admin, Buffer) commented  · 

                                Super interesting idea Kristen! Thanks for sharing :)

                                - Mike from Buffer

                              • 2 votes
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                                  4 comments  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                                  BufferAdminBuffer (Admin, Buffer) commented  · 

                                  Thanks for the suggestion and comments here! We are super interested in how we might one day support social ads, although we are little ways off that just now. :)

                                  - Mike from Buffer

                                • 1 vote
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                                    1 comment  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                                    BufferAdminBuffer (Admin, Buffer) commented  · 

                                    Nice on Neil! Thanks so much for the mock up too, awesome :)

                                    - Mike from Buffer

                                  • 157 votes
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                                      Open for voting  ·  16 comments  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                                      BufferAdminBuffer (Admin, Buffer) commented  · 

                                      Heya Joey,

                                      Thanks for the comment! Unfortunately I don't have much news to share, as we are mostly focussing on core Buffer improvements right now. I'll be sure to update you all here if we make any decisions on this one :)

                                      - Mike from Buffer

                                    • 1 vote
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                                        1 comment  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                                        BufferAdminBuffer (Admin, Buffer) commented  · 

                                        Heya Alvi

                                        Thanks so much for the feedback and sorry to have caused you some hassles with post limits. Really appreciate you taking the time to share your situation!

                                        - Mike from Buffer

                                      • 112 votes
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                                          47 comments  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                                          BufferAdminBuffer (Admin, Buffer) commented  · 

                                          Wow, really cool to see the interest here, thanks all!

                                          @Ben & @Dustin - hehe your votes are noted! Thanks for the comments :)

                                          @Kristin - thanks for sharing that important perspective, it's awesome to have you here! I think we would do a lot of research before jumping into a big integration like this, so I don't want to cause any anxiety. I'm sure our team would also love to chat with Alois if we did start exploring this :)

                                        • 15 votes
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                                            Open for voting  ·  8 comments  ·  Feedback and Ideas  ·  Flag idea as inappropriate…  ·  Admin →
                                            BufferAdminBuffer (Admin, Buffer) commented  · 

                                            Love the idea of a scrubbing bar. Thanks for the feedback here!

                                            - Mike from Buffer

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